by Lyall Mercer | Sep 6, 2023 | Mini Blogs
Does your company or organisation have employees or ambassadors? So often poor customer service and rude or uninterested staff undermine an organisation’s efforts and core messages. Too many employees are adversaries – working against the best interests of...
by Lyall Mercer | Sep 5, 2023 | Mini Blogs
Activism: “using vigorous campaigning to bring about political or social change.” Sounds noble right? It can be. Activism has challenged dictatorial regimes across the world, promoted equality for women and opposed racism. But many of today’s modern...
by Lyall Mercer | Sep 4, 2023 | Mini Blogs
Not many politicians seem to know the meaning of the word, but humility is an important part of communications. There are times to be assertive, proud and even aggressive. There are situations when you should defend, boast and congratulate; but good communicators also...
by Lyall Mercer | Sep 3, 2023 | Mini Blogs
That’s the time your company or organisation has to respond to an emerging crisis before you start to lose control of the message. If your voice is not heard in that time, it’s harder to get on top of the story. 15 minutes? The facts aren’t even...
by Lyall Mercer | Sep 2, 2023 | Mini Blogs
There are times when bad news must be shared, whether it be a financial loss, accident or other incident that affects your stakeholders or the public. It could even be responding to criticism in the media or on social media. While it is never nice to share bad news,...
